1. Detailed description of goods and/or services
Constantia Glen is a business in the hospitality industry that sells wine, food and other drinks.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of order reference and dispatched via courier.
3. Export restriction
The direct offering on this website is available to South African clients and internationally, with orders to Belgium, Switzerland and the UK being handled by local representatives in those countries.
4. Return and Refunds policy
The provision of goods and services by Constantia Glen is subject to availability. In cases of unavailability, Constantia Glen will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.
Constantia Glen shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Constantia Glen bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for Constantia Glen via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Constantia Glen separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Constantia Glen takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Constantia Glen chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Constantia Glen may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Constantia Glen (sole trader / private company / close corporation) based in South Africa trading as
____________________________ and with registration number ____________________________ and ________________________________
14. Your Company contact details
Company Physical Address: Constantia Main Road, Constantia, Cape Town, 7800
Email: firstname.lastname@example.org Telephone: +27(0)21 795 6100